Member Support
Account, verification, billing, and matching questions. Email [email protected] - replies within four business hours, Monday through Friday.
Connect • Support • Privacy
Reach the PrestigeMatch Support Team
Whether you have a question about your account, a request from our press desk, or a privacy concern you need handled discreetly - our US-based team is one short email away. Most member inquiries receive a first response within four business hours.
Channels
How to Get in Touch
PrestigeMatch handles every inquiry through dedicated email channels. We do not use public chat or social DMs for support - it keeps your conversation private and on record.
Press & Media
Interview requests, brand assets, and editorial collaborations. Email [email protected] - our communications lead responds within one business day.
Privacy & Data Protection
Data access, deletion requests, and DPO contact. Email [email protected] - handled by our Data Protection Officer within 72 hours, per GDPR and CCPA standards.
Trust & Safety
Report a profile, escalate a concerning interaction, or appeal a suspension. Email [email protected] - moderated 24/7 by a real human team.
Partnerships
Lifestyle brand collaborations, event sponsorships, and affiliate programs. Email [email protected] - our partnerships team replies within two business days.
Careers
Join the team building a discreet, premium social platform. Email [email protected] with your résumé and a short note about the role that interests you.
Availability
Support Availability
Our member success team operates on US Eastern Time, with weekend coverage for safety and verification issues.
| Channel | Hours (ET) | First Response |
|---|---|---|
| Member Support | Mon-Fri, 8:00 AM - 8:00 PM | Within 4 business hours |
| Trust & Safety | 24 hours / 7 days | Within 1 hour |
| Privacy & DPO | Mon-Fri, 9:00 AM - 6:00 PM | Within 72 hours |
| Press & Partnerships | Mon-Fri, 10:00 AM - 5:00 PM | Within 1-2 business days |
Need help fast? For safety-related concerns - harassment, suspected scams, or a profile that needs urgent review - email [email protected] at any hour. A human moderator is always on call.
Headquarters
Our Office
PrestigeMatch is headquartered in New York with a dedicated trust & safety hub in Austin. Walk-ins are not accepted - all support is handled remotely for member privacy.
PrestigeMatch HQ
405 Lexington Avenue, Floor 26
New York, NY 10174
United States
General inquiries: [email protected]
Trust & Safety Hub
600 Congress Avenue, Suite 1400
Austin, TX 78701
United States
Safety team: [email protected]
Looking for product information? Visit the How It Works page or browse the full FAQ for instant answers to common questions.
Our Commitment
What to Expect After You Reach Out
Every email follows the same three-stage handling process. No tickets disappear, no auto-replies pretend to be a person.
1. Acknowledgement - under 1 hour
An automated confirmation lands in your inbox with a reference number. From that moment your inquiry is tracked by a named human on our team.
2. Resolution - within 4 business hours
A member success specialist reads your message, reviews your account where relevant, and replies with either a complete answer or a clear next step.
3. Follow-up - within 7 days
For anything beyond a single email, a specialist checks in personally to confirm the resolution worked. We close the loop - you do not have to chase us.
"Our members pay for discretion and time. The support inbox is the one place where we have to deliver both, in writing, every single day." - Member Success Charter, PrestigeMatch